Simone Mario Lombardo

IT and Administrator support for 33 countries, ~900 users and 2 departments (Sunlens and Ophtalmics) Salesforce systems

1. Loyalty platform management: ZEISS Vision Plus (568 opticians and ~59000 consumers)
2. Salesforce platform: OWD, object mapping, profiles, groups, Lightning pages, flows, SOSQL
3. Sales cloud: Lead, contact, account and contracts management, assignment rules
4. Service cloud: Case management - Omni-channel, queues and email-to-case
5. Marketing Cloud: Contact Builder, Automation Studio,Journey Builder (~50 active journeys)
6. Monitoring: PRTG System Monitor, Netdata
7. Data governance: BlindData for entities, OneTrust for consent management
8. Container management: Docker / Container Runtime Interface
9. Electronic signature: Formstack with Faber WAM (Italy) and Adobe Sign (international)
10. Data visualization: PowerBI Desktop / Report Server (3 dashboards)
11. Database / storage management: SQL Server (3 instances), Azure Storage (4 instances)

Time material: Sardex, Fiditalia, Nexi, Deutsche Bank, Trentino Digitale, Percassi/KIKO, ACS, Saipem, GEOX, Comune di Milano, Venis, Best Engage.

Member of Sardex's Salesforce migration project (10 people - 6 months)

1. Platform: OWD, object mapping, profiles, groups, page layouts, Lightning pages, flow processes, data quality, SOSQL, data loader, assignment rules
2. Sales cloud: Lead and account management (conversion, lead queues), service integration by AppExchange packages (Cerved), KPI reports and dashboards
3. Service cloud: Case management (record types, case queues), Omni-channel, Email-to-case
4. Communities: Customer portal, on-boarding landing pages for new prospects
5. Identity federation with existing authorization (OpenID) and payroll (OAuth2 to SAP S/4HANA) subsystems

On-premise CRM and HR support for both operation and application requests (Oracle Peopletools / Spring - 7 mid-size env - 10 years)

1. Tables, statistics and indexes maintenance on Oracle and SQL Server databases
2. Server configuration and hardening on Oracle Linux and Windows Server operating systems
3. Troubleshooting of performance and data quality issues (obtained -30% of wrong profiling data and charge backs, 10M€ gains in 5 days)

Software developer for CRM service requests (Oracle Peopletools / Spring - 25 WBS - 10 years)

1. Digital citizenship: ANPR, AppIO, Aesys (Java / ESB - 7 months)
2. Charge back API integration (Visa Resolve Online - VB6, Java)
3. European data privacy (PCI DSS / GDPR) compliance - 4k contacts
4. SCRUM developer for public school projects with TDD and CQRS software principles (Spring - 3 months)
5. Electronic signature: Qualified with Infocert

Operations, development, project estimation and self-service training of 2 third level support teams for internal recruiting (Oracle Peopletools - 4 people - 3 months / vTiger - 10 people - 3 months)

1. Delivery notes,inventory logging and material cancellations
2. Data entry for SAP MM02 internal logistics module

Reverse engineer and tester.